Availity Provider Portal

Quick Reference Guide

What is Essentials?

The Availity Essentials (Avality portal) is a secure, web-based, full-service information exchange offering realtime transactions and links to our hosted applications at no charge to providers. The portal encompasses administrative, financial, and clinical services, supports both real-time and batch transactions, and is HIPAA compliant.

Available Transactions

As a multi-payer platform, Availity Essentials offers a broad range of transactions for providers to assist in managing the care of our members. Once registered, providers are able to access several self-service resources such as:

  • Eligibility and benefits inquiries
  • Review claims status and submit claim appeals
  • Submit inquiries for both claim status and eligibility and benefits
  • Submit claim inquiries
  • Enter and view authorizations
  • Submit UB-04 and HCFA 1500 claims
  • Submit claim attachments for UB-04 or HCFA 1500 claims
  • Complete referrals
  • Download reports (Statement of Remittance (SOR), Debit Balance Reports (DBR), Keystone Health Plan Bonus reports and Capitation Rosters (adding new report for closed claims coming in August 2026)
  • Access valuable information via our Provider Library
  • View important news & announcements

Register Today

Visit Availity Essential's online secure, guided registration application, available here.

This application allows you to:

  • Complete your online registration
  • Assign an administrator who will receive an email from Availity Essentials with a temporary password and instructions on important next steps

Training Opportunities

Availity Essentials offers information and training via the Availity Learning Center (ALC). 

To access recorded webinars specific to Capital Blue Cross functionalities, please use the following steps:

  • Log in to the Availity Portal
  • Click Help & Training | Get Trained
  • Training may be found by searching by the application name, for example, claim status. Most training topics are geared towards an audience across multiple payers.”
  • Click the on-demand recording title
  • Click Enroll in the upper-right corner
  • Click Yes to confirm registration
  • Click Start to view the recording

Need Additional Assistance?

If you experience problems during registration or with portal functionality, please contact Availity Client Services at 1.800.AVAILITY (282-4548). Assistance is available Monday through Friday from 8:00 a.m. to 7:30 p.m. Eastern time (excluding holidays).

Having issues with pop-ups in your web browser? Follow these steps to add allowed sites to the pop-up blocker in settings within your web browser.

Google Chrome

  • Settings
  • Privacy & Security
  • Site Settings
  • Pop-ups and Redirects
  • Use the Add button next to Allowed to send pop-ups and use redirects to add capbluecross.com as an allowed site
  • Once you add this to your browser settings, please clear your cache/cookies and close your browser
  • Relaunch your browser and try accessing the transaction on Availity Essentials again

Microsoft Edge

  • Settings
  • Privacy, search, and services.
  • Site permissions.
  • All permissions.
  • Pop-ups and Redirects.
  • Use the Add button next to Allowed to send pop-ups and use redirects to add capbluecross.com as an allowed site
  • Once you add this to your browser settings, please clear your cache/cookies and close your browser.
  • Relaunch your browser and try accessing the transaction on Availity Essentials again.